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[New to Shopee] Can I change my payment method?
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You can change your payment method anytime before the payment is successfully marked as 'Paid' in the Shopee app.
🚩 When can I change my payment method?
1. Cash on Delivery (COD)
❌ You cannot change the payment method once the order is placed.
To use a different payment method, you must cancel the order and place a new one using your preferred option.
COD orders can only be cancelled if they are still under:
• To Pay, or
• To Ship (without a tracking number)
2. Cash Payment at Physical Stores (e.g. 7-Eleven, KK Mart)
✅ You have 48 hours to change your payment method after placing the order.
3. Other Payment Options (ShopeePay, FPX, Credit/Debit Card, etc.)
✅ You have 24 hours to change your payment method after placing the order.
- Go to the Me tab.
- Select To Pay.
- Click on Change Payment for your desired order.
- Select your preferred payment method.
For the Cash Payment at Physical Stores option, you can change your payment location to a different physical store, such as from 7-Eleven to KK Mart (or 99 Speedmart).
⚠️Note:
- Make sure to complete your payment before the due date shown on your My Purchases page to avoid automatic cancellation.
- If you chose Cash Payment at Physical Stores, you can still change the store (e.g., from 7-Eleven to KK Mart or 99 Speedmart) within the allowed time.
- If your order is no longer on the ‘To Pay’ page, it means your payment has already been processed using the previous method, and you won’t be able to change it.